Emergency Department Nurse: Ask the child or young person directly. Spend some time chatting with them, it will to help you to build a rapport with them.

Clinical Nurse Specialist: Build a rapport with the young person, it doesn’t need to be weeks and weeks of talking, just show the child or young person you have time for them.

Charge Nurse: Use the things you have learnt about the child or young person in the conversations you have to your benefit. It can help you to open other conversations if you can talk about their favorite band or football team.